Downloading Your Photos
Downloading to Desktop Devices
Downloads are saved to the default location set in your web browser’s settings. This is typically your computer’s “downloads” folder. Please consult your browser’s help section to determine how to locate and make changes to that setting. Here are some direct links to popular browsers:
Downloading to Mobile Devices
Depending on the device, downloads may appear in the Files app or in your device's Photos app.
iPhone and iPad
All media downloaded from your gallery's mobile app can be found in the Photos app. The files will sync by the date they were created. This is typically within 48 hours of the date they were uploaded to the gallery. For weddings, this date can range from the date of your wedding to the date your collection is delivered in full.
Single Photos downloaded from the browser can be found in your device's Photos app.
Multiple Photos downloaded from the browser can be found in your Files app. Refer to Apple Support for guidance on how to locate and move photos from the Files app on your mobile device.
Other media (not including photos) downloaded from via the browser can be found through the Files app. Refer to Apple Support for guidance on how to locate and move media from the Files app on your mobile device.
Android
Android Devices: Files are usually saved in the Downloads folder. Refer to Google's help center to select your particular device for further assistance.
Samsung: Files are saved to the My Files app. See Samsung Support for details.
Huawei: Files are typically saved in the Downloads folder.
OnePlus: Files are saved to the Download Folder. See OnePlus Community for more help.
Amazon Fire Tablets: Files are in the Docs app under Local Storage.
Downloading to Google Photos
You can learn more about downloading your media to Google Photos here.
Downloading to Dropbox
You can learn more about where to find files when you download them from your Dropbox to your device here.
